Copenhagen, November 2005 - Contact centre executives throughout Europe are becoming increasingly concerned. There is still a good deal of confusion as to exactly how the new EU directive concerning noise at work affects them and the requirements this poses on their call centre. How can managers be sure that they are doing everything to ensure employees safety, yet avoid spending money on unnecessary equipment? Experts from headset developers Sennheiser Communications are providing help to analyze options and find solutions. Managers can get more information and initiate contact via a unique web-concept called the "SafetyZone".  

Clearly, the "Directive 2003/10/EC of the European Parliament and of the Council of 6
February 2003 on the minimum health and safety requirements regarding the exposure of workers to the risks arising from physical agents (noise)" is a complex subject. For many contact centre managers, it is as confusing as it is nerve racking and motivates questions such as How much do I really need to invest? What is superfluous? Which equipment should I choose to keep staff healthy and happy? What steps must I take to cover my responsibility, both to employees and to profit requirements??  

Sennheiser Communications has launched an interesting and informative web-area called the SafetyZone, which intends to assist contact centre and office managers facing the challenges this new directive brings. The information here and subsequent contact with the company's experts will help managers make well-informed decisions about how to comply with the new directive.

The SafetyZone can be accessed via the corporate website under
http://www.senncomsafetyzone.co.uk/ . Here, one is led through helpful information about the directive and possible solutions provided by Sennheiser Communications.  This includes:
- a specially developed reduced noise level universal interface box, UI740 EU, which complies with the new directive and  
- acoustic shock protection via their unique, highly advanced ActiveGardTM technology.

A six-page A4 brochure which summarizes the information can be downloaded while a small introductory video helps to portray potential problems and answers.

Before leaving the SafetyZone, managers have several options. They can simply request additional information material, and/or if they require detailed advice, they can initiate personal contact to discuss their specific case with a trained professional. For anyone who thinks they may be affected by the new EU directive concerning noise at work, the SafetyZone is well worth a visit.  
 
Sennheiser Communications A/S, established on 1 January 2003, is a joint venture between the Danish company William Demant Holding A/S and the German company Sennheiser electronic GmbH & Co. KG. Based in Copenhagen, the joint venture develops telecommunications products for call centres, office applications and private users, and markets them worldwide. Sennheiser Communications A/S excels in state-of-the-art technologies and outstanding customer service. The joint venture draws on the experience of two companies that are both global market leaders in their respective sectors.