BBC News - 7th Nov 06 A union has expressed concern about the safety of call centre workers in Aberdeen after complaints about bursts of noise in their headsets..... Click here to read the full report
	BBC News - 19th Nov 06 Two thirds of UK call centres fail to protect their workers against hearing damage from noise, a report warns. Click here to read the full report
	Health and Safety Executive HSE is aware of new research which suggests that call centre operators may be exposed to noise levels and conditions that can cause problems with the hearing function. Visit their website here
	Call Centre Management Association There are over 500 CCMA members in the UK and our mission is to contribute to the continuous professional development of call centre managers and supervisors and to assist wherever we can in sourcing high quality training courses. Visit their website here
	Customer Contact Association With over 800 corporate members this represents over 3,500 senior practitioners employing between 20%-30% of the total centre population within the UK market. Visit their website here