After comprehensive testing of the wide range of headsets available in the market today, Coral Racing has just purchased 250 Sennheiser Communications SH 330 headsets for their telephone betting call-centre in Barking.

Most call-centres deal with high call-rates, but in the world of telephone betting there are unique patterns to be handled. Callers will often wait until the last few minutes before a race or event before making their call. This results in massive surges just before major events, which needs to be handled both in terms of available operators with fast systems and also crystal clear communications. Speed of service in these last few minutes is as important to the caller as the odds offered and their choice of company is often dependant on the service given. Coral are only too aware of this need and their exceptional service is reflected in the growth of their telephone betting call-centre, which has expanded significantly over the past 3 years.

Phillip LeFeuvre, Director of Telephone Betting for Coral Racing, explained the choice of headsets, "We, tested appropriate models from all manufacturers prior to making this decision. The Sennheiser came out as winner across the board, including clarity for caller and headset user, robust build and durability, comfort and built-in protection from acoustic shock. Where the Sennheiser was also significantly better was in the noise-cancelling microphone, which is very important to us as ambient sound levels rise at times of peak call rates but we need to retain accuracy and speed of communication". He concluded, "In telephone betting the staff are highly trained and an important company asset. It?s important to us that they have the best tools to operate with and I?m very satisfied that we've made the best choice in Sennheiser".

The SH 330 headset chosen by Coral Racing is designed for professional call-centre applications and features a 300-degree flexible mic boom for optimum adjustment, noise-cancelling microphone, fully adjustable headband with left or right-hand use and built-in Sennheiser Communications ActiveGuard for industry leading protection from acoustic shock.