Why do I need a headset?

If you are on the phone for longer than approx. 2 hours per day, using a headset can help to reduce the risks of RSI (Repetitive Strain Injury), neck and back pain. A headset can also help to increase productivity, by allowing both hands to be free whilst on the phone.
Sennheiser Communications are able to offer headset wearers new levels of Call Clarity and Acoustic safety in the form of Activegard, which is standard in our full range of telephony headsets

Can I plug a headset directly onto my existing phone?

Approx. 60%-70% of telephones offers a direct connection facility. To check if your phone is compatible, please look underneath or at the back of the phone to see if there is a headset socket.

If your phone has a direct connect facility (headset socket), please check the Sennheiser online headset selector to ensure that the correct connecting cable is supplied with your Sennheiser Communications headset.

I have checked the Sennheiser Online headset selector and am unable to locate our telephones?

Please contact one of our technical advisors on 01494 551 590, who will find the correct solution for your telephone.

What if I do not have a direct connect facility? Can I still connect a headset to my telephone?

Sennheiser Communications can offer compatibility for approx. 99% of all telephones currently on the market.

If your telephone does not offer a direct connect facility Sennheiser Communications can still offer compatibility via our range of (UI) Universal Interfaces boxes, offering headset wearers different levels of functionality and call clarity depending on their requirements.

I have connected my headset and I cannot hear or be heard?

Please check the Sennheiser Communications online headset selector to ensure compatibility with your phone.

If you are using a Universal Interface amplifier, please check the battery compartment to ensure a battery has been inserted in the correct position and the settings are set correctly for your phone. Please refer to the Sennheiser Online headset selector for the correct settings.

If there is still no sound in your headset please call one of our friendly technical advisors on 01494 551 590 for advice.

My Headset is connected however my customer cannot hear me?

First check that your Sennheiser headset is connected to your telephone correctly as per the user guide, and check the compatibility with your phone using our online headset selector.

Please check that the mute switch on the telephone and Universal Interface box has not inadvertently been pressed to the mute position and that the easy disconnect has been connected properly.

If you are using a Universal Interface box, please check that the Headset / Handset button is pressed to the headset position.

I am using the Sennheiser Universal Interface and my customer can hardly hear me?

The transit volume is set to low on the Universal Interface. Please refer to the Sennheiser Communications online headset selector for the correct settings for your telephone. The settings can be found on the bottom of the Universal Interface.

Can I connect my Sennheiser Communications headset to my PC?