Sennheiser UK Ltd appreciates that some buyers may wish to purchase Sennheiser products from eBay and its sellers. Customers must be aware that all purchases made from eBay are at their own risk.

Sennheiser UK accept no responsibility for:

	Fake product purchases
	Loss of money due to Fraudulent purchases
	The servicing of a fake Sennheiser product
	Faulty Sennheiser products - repairs would be chargeable if sent to Sennheiser for repair

A full list of Sennheiser resellers can be found here. Sennheiser advise the following steps are taken to try to reduce the chances of purchasing fake or unfit for purpose equipment:

1. Sellers feedback - high positive feedback give an indication that seller maybe genuine
2. Seller status - length of trading history may indicate if a company has a genuine background
3. Location - local sellers may be easier to get hold of than overseas sellers
4. Company information - trading details can provide you with important information should you need to pursue compensation

This information can also be found the in the buyers guide section at eBay UK here.

For further information, please read Sennheiser UK's guarantee policy

You wouldn't think anyone would bother to make fake headphones because the originals are so (relatively) cheap to begin with.  But as you know, some people will do anything to make a quick buck.  You may also be surprised at the number of fake microphones that are turning up.

Fake microphones and headphones have now proliferated throughout the marketplace; we therefore want to inform you of steps that can help prevent purchasing a counterfeit product.

Why should you care?

	Inferior quality – you're not getting what you thought you had paid for. Sennheiser has always been proud of the quality and workmanship that goes into its products. Don’t be fooled into thinking that you’ll get Sennheiser performance just because it has a fake Sennheiser logo on it.
	No warranty – It may not be immediately apparent when you first plug it in, but the fake will undoubtedly be of inferior quality. And you can be sure that its life expectancy will be a fraction of the real thing. When the product fails and it is returned to Sennheiser under warranty, we will spot it immediately. We will not be able to service the product, and unfortunately you will be out of pocket.
	Damage to other equipment – The technology used in counterfeit products will differ from that used in genuine Sennheiser products. There is therefore a danger that counterfeit products can damage other products that they are plugged into. If your equipment is damaged by the use of counterfeit products, their warranty may well be invalidated.
	Personal Safety – In the case of products that require a battery, there is a risk to your personal safety if it does not comply to current standards (overheating and fire).

How to spot a fake
Unfortunately there is no hard and fast rule. The skills of the fakers can often make it hard to visually distinguish a counterfeit from the real thing. But here are some tips:

	If you are tempted to purchase from an on-line auction site, try to establish where the product is shipping from. Genuine Sennheiser products are not shipped from China!
	If you are buying a £1000 watch for £20, you know from the outset that it is a fake. However, that rule does not apply when you pay £20 for a £30 headphone. Quite understandably, you think you are getting a bargain!
	Remember that if you are buying a Sennheiser product advertised as ‘NEW’, you can only be sure to get an original product if you purchase it from one of our authorised dealers. And Sennheiser NEVER sells products on auction sites. If in doubt, visit our website and click on our dealer locator.
	If however you are buying second-hand, you should do everything you can to ensure that you are dealing with a bona fide seller. Caveat emptor (Buyer beware!).
	Look for poorly printed labels and material; most fakes have slight differences from the real deal. Compare the suspected fake with the corresponding picture on our web site.
	If it proves to be a fake, then we’re afraid that there is not much we can do for you except recommend that you get in touch with Trading Standards Association (www.tradingstandards.gov.uk).
	If the product you have purchased is counterfeit, you are entitled to contact the person or the retailer who sold it to you and demand a refund.

Fake Trader Quick Post

If you believe that a reseller is trading/selling fake products in the UK. Please post a link for us to look into.

Thanks very much and shop safe.