What do I do if I have a faulty product?

Please contact the Service department to obtain a GRN.

If the product is under warranty, a proof of purchase is required from the shop/Dealer to the Customer. A covering letter detailing the fault and GRN no. needs to be included with the return and either a repair or replacement will be made.

If the product is out of warranty, a GRN needs to be obtained for product returns and a service cost quotation can be supplied upon request.

N.B. A GRN MUST be obtained before goods are returned, otherwise the product will be refused and returned.